About Charlie

Photo of Charlie


After a brief stint in the independent record business, I began my technology career in 2001 - the halcyon days of dot-bomb, monophonic ringtones, grayscale graphics and bizarre cell phones.

I have played a central role at technology innovators and major content publishers in both the mobile and web software industries. Whether defining the product roadmap for eCommerce software, managing the mobile personalization for top-tier brands like DC Comics and Harry Potter at Warner Bros., being the production head of Universal Music Group's multi-million dollar mobile content business, developing rich promotional campaigns for consumer brands using image and audio recognition technology, or building a next-gen mobile messaging app, I have consistently been a driver of high-profile tech projects for years.

Currently, I am a member of the extraordinarily-talented team at Revenue.io, where I am a Product Manager for Moments™, an AI-powered real-time conversation guidance tool used by sales teams around the globe.

I have a Certificate in Web Development from New York University and possess a variety of skills in both client and server-side programming. I have experience in HTML5, CSS3, JavaScript/JQuery, PHP and MySQL. View some of my development projects here.

When I'm not up to my ears in all things digital, I make music, spend time with friends and enjoy Southern California's culture, ecology and lifestyle. For professional inquiries or to simply say hello, drop me an email.

Thank you for visiting,

- Charlie


Professional Experience

Revenue.io: Product Manager (2019 – Present)

Solid Commerce: Product Manager (2017 – 2019)

Freelance: Web Developer (2014 – 2017)

ideally / Shmap: Director of Product Dev. (2013 – 2016)

in8 iD (NantMobile): Manager, Content & Promotions (2011 – 2013)

Universal Music Group Distribution: Senior Producer (2007 – 2010)

Warner Bros.: Lead of Wireless Personalization (2005 – 2007)

Infospace Mobile: Manager of Production (2001 – 2005)

Emperor Norton Records: Distribution Manager (1999 – 2001)

Education

New York University: Web Development Certificate Program (2014)

University of Southern California: B.S. in Music Industry (2000)


My Work

Please browse through select work samples and information below. For additional details on my background, please don't hesitate to download my resume and reach out to me with any questions you may have.


Revenue.io (f.k.a. "ringDNA")

Product Manager of an AI-powered conversation guidance tool

As Revenue.io's Product Manager of Moments™ (an AI-powered conversation guidance tool for salespeople) and (previously) the Revenue.io Admin Console (a backend tool for managing third party integrations, user entitlements, product settings), I align the company’s product strategy with that of our customers by defining the product roadmap, working directly with stakeholders on gathering product insights, and managing a full stack team of engineers, design, and QA resources.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.

Website:

Revenue.io

Solid Commerce

Product Manager of a multichannel inventory e-commerce platform

Defined product requirements, set engineering priorities, wrote user stories, improved UI/UX and managed feature development for Channels Manager, Solid Commerce’s multichannel inventory e-commerce platform and Marketplace Shipping, an orders and shipping system built exclusively for UPS. Communicated across teams and directly with customers through development sprints to ensure business needs were understood by stakeholders and deliverable dates were met. Tools: Jira, Confluence, Gliffy, Teamwork, etc.

Websites:

solidcommerce.com | channelsmanager.com | UPS Marketplace Shipping

Ideally, LLC | Shmap

Mobile App Product Development and Entrepreneurship

Co-founder of Ideally and product developer of Shmap - a next-generation mobile messaging application that harnesses GPS technology to put location at the center of the social messaging experience. Responsibilities included product requirements documentation and user stories, product roadmap, user documentation, web development, business strategy, UI/UX, design, social media marketing and more. Tools used included Jira, Slack, Cloudforge and more.


Website:

ideally.net

Shmap Mobile Messaging App image

User Documentation

B2B and B2C documentation samples

Click the images for samples of user documentation I composed, designed and coded for the Ideally CMS (B2B) and the Shmap mobile messaging application (B2C).

Web Development

HTML5, CSS3, PHP, MySQL, JavaScript, etc.

I have a solid foundation in a variety of languages and earned a Certificate in Web Development from New York University. I've built this site you're currently visiting, along with several others for both previous employers and as a freelance developer for 3rd party clients. Pay me a visit on GitHub to review my code.

in8 Mobile | Nantworks

Content Development for audio and image-recognition mobile apps

At in8 iD I managed the concepts, creative design, implementation and roadmap for all content and marketing within in8 Mobile's two applications: iD Browser and Verizon iD. These multi-modal recognition applications utilized both audio recognition technology (to identify recorded music and sounds), and image recognition technology (allowing users to snap photos of printed media, triggering experiences in the app such as augmented reality, videos, information, scavenger hunts, and more.)

Browse through select projects below for examples of my work which focused on building user engagement through in-app campaigns and experiential marketing programs.

Notable in8 Mobile Projects

in8 iD

Universal Music | Warner Bros. | Infospace

Mobile Content Production: Ringtones, wallpapers, mobile websites, etc.

My experience producing content for mobile devices began back in 2001 when I managed the production of ringtones and graphics for a very early player in the mobile content space: Premium Wireless Services (eventually purchased by InfoSpace). My career path then led me to Warner Bros. and Universal Music where I was the head of production for all mobile content at both organizations (and effectively responsible for tens of millions of dollars in yearly revenue.)

While the importance of mobile personalization content has waned since the mid-to-late 2000's, the importance of providing users with rich, engaging content experiences has not. I embrace the ongoing challenge of creating content experiences in mobile applications that serve value to end users, all while maintaining the highest standards that top content publishers expect.

My Work

Personal Interests

Music

I am a musician of 30+ years; a guitarist, drummer, electronic music composer and DJ. I own a vast collection of vinyl records and possess more knowledge of popular music than is probably healthy. Music has been a lifelong passion of mine - enriching my personal life and (occasionally) paying my bills.

Vinyl Record

Photography


Charities

Animals

My dog, Izzy, passed away in 2020 at the age of 16. Please consider donating to the rescue organization I adopted her from, Waggytail Rescue. They do wonderful work and deserve your kindness. Donate here.

Waggytail Rescue logo

Cancer Research

My father passed away in 2020 due to a highly aggressive form of cancer; He died a mere 3 months after his diagnosis. Cancer is cruel and relentless and it leaves behind devastated loved ones. Please consider donating to the American Cancer Society by clicking here.

American Cancer Society

Humanitarian Crisis Response

Doctors Without Borders / Medecins Sans Frontieres is an absolutely essential organization that I am proud to support. Please consider donating to them by clicking here.

Doctors Without Borders / Medecins Sans Frontieres

Human Rights

Amnesty International helps bring torturers to justice, change oppressive laws and free people jailed for voicing their opinions. Please consider donating to them by clicking here.

Amnesty International

The Ecology

Our planet is suffering due in large part to the actions of humans. We can all do more to help right this wrong. Donate to the Greenpeace by clicking here.

Greenpeace logo

Reproductive Rights

Reproductive rights and access to healthcare are vital to a strong and stable society. I proudly support Planned Parenthood and hope you will, too. Donate by clicking here.

Planned Parenthood

Help Musicians During COVID

Artists and record stores have faced massive financial stress during the Covid pandemic and recovery will take a long time. Pitchfork has provided an excellent resource that lists ways you can help artists and music merchants here.

Want to be a real MVP? Buy music directly on Bandcamp and support independent artists. Need ideas on good music? Buy something from my collection or my wishlist!

Help Musicians and Record stores

Contact

charlie.gigante@gmail.com