Charles Gigante Product Manager | SaaS | Mobile | Web 347-841-4302 Venice, Los Angeles, CA charlie.gigante@gmail.com https://www.crg.io ******* Profile ******* Experienced product leader with a successful track record managing the development and launch of mobile apps and SaaS products. Strong ability to identify and prioritize business objectives and effectively lead cross-functional teams to deliver high-quality results. Proven ability to build and maintain strong relationships with stakeholders, including customers and partners. Visit my website for more info: https://crg.io/ *********************** Professional Experience *********************** Revenue.io Product Manager 2019 - Present Launched Moments™, an AI-powered conversation guidance tool for salespeople. Expanded the total percentage of customer calls that can be recorded within legal compliance to 100% by designing a single-channel call recording feature. Provided customers with critical insights into their sales reps' time-management and streamlined the booking experience by building “Calendar Booking”, an appointment scheduling tool. Spearheaded the release of the "Custom Profiles" feature which transformed static data fields in the "ringDNA Dialer" into fields that provide deeper context based on individual agent needs. Solid Commerce solidcommerce.com | channelsmanager.com Product Manager 2017 – 2019 Defined the product roadmap, requirements gathering, new feature development priorities, and designed superior high-quality UI/UX for Channels Manager, Solid Commerce’s multichannel inventory e-commerce platform. Aligned the company’s product strategy and business goals with that of the customers by managing cross-functional team communication and conducting stakeholder and customer interviews. Tools include Jira, Confluence, Gliffy, Google Analytics, Photoshop, and more. solidcommerce.com | channelsmanager.com Freelance Website Developer 2014 - 2017 Portfolio: https://www.crg.io ideally, LLC | Shmap Mobile Messaging ideally.net | shmap.me | appstore.com/shmap Director of Product Development 2013 – 2016 Co-founder of Ideally and product manager of Shmap – an iOS application that harnesses GPS technology to put location at the center of the social messaging experience. Responsibilities include product requirements documentation, user stories, product roadmap, project management, web development, strategy, UI/UX/design, social media marketing and more. Management tools include Jira, Slack, Cloudforge, etc. in8 iD, a division of Nantworks http://nantworks.com/ Manager, Content & Promotions 2011 - 2013 Managed the concepts, creative design, technical implementation and roadmap for all promotions and sweepstakes within in8 iD's two image/music recognition applications: iD and Verizon iD. Supported the business development team by designing campaign pitch decks and programming in-app demos for potential partners. Worked closely with the lead Product Manager on developing a comprehensive roadmap of application features, reporting and analytics enhancements, etc. - Conceived, programmed and managed campaigns in all in8 applications resulting in over 75,000 sweepstakes participants along with hundreds of thousands of app transactions - Served as project manager, visual designer and copywriter on campaigns for accounts including Verizon, IMG, Macy's, Bank of America, AT&T, BMI and Sony Music Entertainment - Curator and CMS programmer of the “Lens” app category - a custom list of audio and visual recognition targets which links users to related content including mobile apps, movie trailers, memes, music, news, pop culture miscellany, online publications and more - Designed, composed and managed a weekly email newsletter to the tens of thousands of users who participated in contests and promotions across the in8 iD applications - Managed company social media outlets including Facebook, Twitter and Instagram Key Accomplishments: - Co-authored the product specs for Verizon iD and iD, apps with over 500,000 unique recurring users - Increased unique monthly sweepstakes entrants from an avg. of 400 to over 5,000 per campaign - Conceived and executed an on-site image activation campaign for IMG's US Open of Surfing - Developed and executed a high-profile Verizon campaign for Super Bowl XLVI Universal Music Group Distribution Senior Producer, Mobile 2007 - 2010 - Directed an internal staff of five, overseeing all mobile content production for UMG's vast label roster - Worked directly with label marketing leads to fulfill their mobile production priorities and creative needs - Ensured all merchandising and marketing commitments were met on time and to the expectations of business partners by collaborating closely with UMG's Account and Marketing executives - Grew year-over-year production volume output 75% from 2007 to 2008 by streamlining internal staff processes and instituting improved customer service standards for partner labels - Proactively drove selection and production of back catalog titles, resulting in tens of thousands of additional units sold, thus delivering a well-received positive ROI for the company Warner Bros. Advanced Digital Services Lead of Wireless Personalization 2005 - 2007 - Managed mobile content production & deployment for Warner's Theatrical, Television and Brands divisions - Doubled wallpaper sales on Cingular (AT&T) within six months; grew sales across all properties by working with major carriers to optimize placement of WB content on WAP and web storefronts - Scripted and deployed the successful Looney Tunes ringback and voicetone catalog - Identified film and television talent, collaborated with film/TV production teams, and coordinated with WB Legal to secure name and likeness rights for talents' use in mobile products - Creative lead and mobile production manager for high profile WB properties including Harry Potter, Happy Feet, Superman Returns, Looney Tunes, DC Comics, Friends, Nip/Tuck and more Infospace Mobile Manager of Production 2001 - 2005 - Tracked and managed the production of a high volume of licensed materials, ultimately building the then-largest and most diverse catalog of content in the mobile industry - Managed work schedules and production priorities of internal and external production teams - Directed department's overall creative efforts and collaborated closely with Marketing team to develop compelling promotions on behalf of business partners - Increased monthly production output 500% between early 2004 and late 2005 Emperor Norton Records Distribution Manager 1999 - 2001 ********************** Skills and Proficiency ********************** - Web and Mobile App Product Development - User stories - Product Requirements - Wireframes - Agile - Tools include: Jira, Confluence, Slack, Bugzilla, etc - Website Development & Design: HTML5, CSS3, jQuery, JavaScript, PHP, MySQL, Search Engine Optimization, Responsive Design, etc. - Adobe Photoshop - Analytics & Reporting - Internet & Email Marketing - Management & Team Building - Process Streamlining - User Experience & Interface Design - Product Functionality - Social Media Management - PowerPoint & Keynote ********* Education ********* - New York University - Certificate in Web Development - University of Southern California - Bachelor of Science, Music Industry