Charles Gigante Product Manager | SaaS | Mobile | Web 347-841-4302 Los Angeles, CA charlie.gigante@gmail.com https://www.crg.io ******* Profile ******* Experienced product strategist adept at guiding mobile app and SaaS projects from ideation to successful launch. Proficient in distilling business priorities, leading cross-functional teams to achieve outstanding results. Proven track record of fostering lasting stakeholder relationships with clients and partners to drive ongoing collaboration and mutual success. Visit my website for more info: https://crg.io/ ***************** RECENT EXPERIENCE ***************** Revenue.io Product Manager 2019 - 2024 Launched Moments, an AI-powered conversation guidance tool for salespeople. Modernized the Admin Console, helping sales leaders efficiently manage global sales teams. Collaborated with the data science team to provide customers with critical insights into sales rep performance. Expanded the total percentage of customer calls that can legally be recorded by designing a single-channel call recording feature. Released Calendar Booking, an appointment-scheduling tool for sales teams. Spearheaded release of the Custom Profiles feature, transforming static data fields in the RingDNA Communications Hub into contextually relevant fields based on individual agent needs. Solid Commerce solidcommerce.com | channelsmanager.com Product Manager 2017 – 2019 Defined the product roadmap, requirements gathering, new feature development priorities, and designed superior high-quality UI/UX for Channels Manager, Solid Commerce’s multichannel inventory e-commerce platform. Aligned the company’s product strategy and business goals with that of the customers by managing cross-functional team communication and conducting stakeholder and customer interviews. Tools include Jira, Confluence, Gliffy, Google Analytics, Photoshop, and more. solidcommerce.com | channelsmanager.com ideally, LLC | Shmap Mobile Messaging ideally.net | shmap.me | appstore.com/shmap Director of Product Development 2013 – 2016 Co-founder of Ideally and product manager of Shmap – an iOS application that harnesses GPS technology to put location at the center of the social messaging experience. Responsibilities include product requirements documentation, user stories, product roadmap, project management, web development, strategy, UI/UX/design, social media marketing and more. Management tools include Jira, Slack, Cloudforge, etc. in8 iD, a division of Nantworks http://nantworks.com/ Manager, Content & Promotions 2011 - 2013 Managed the concepts, creative design, technical implementation and roadmap for all promotions and sweepstakes within in8 iD's two image/music recognition applications: iD and Verizon iD. Supported the business development team by designing campaign pitch decks and programming in-app demos for potential partners. Worked closely with the lead Product Manager on developing a comprehensive roadmap of application features, reporting and analytics enhancements, etc. - Conceived, programmed and managed campaigns in all in8 applications resulting in over 75,000 sweepstakes participants along with hundreds of thousands of app transactions - Served as project manager, visual designer and copywriter on campaigns for accounts including Verizon, IMG, Macy's, Bank of America, AT&T, BMI and Sony Music Entertainment - Curator and CMS programmer of the “Lens” app category - a custom list of audio and visual recognition targets which links users to related content including mobile apps, movie trailers, memes, music, news, pop culture miscellany, online publications and more - Designed, composed and managed a weekly email newsletter to the tens of thousands of users who participated in contests and promotions across the in8 iD applications - Managed company social media outlets including Facebook, Twitter and Instagram Key Accomplishments: - Co-authored the product specs for Verizon iD and iD, apps with over 500,000 unique recurring users - Increased unique monthly sweepstakes entrants from an avg. of 400 to over 5,000 per campaign - Conceived and executed an on-site image activation campaign for IMG's US Open of Surfing - Developed and executed a high-profile Verizon campaign for Super Bowl XLVI ****************************** ADDITIONAL RELEVANT EXPERIENCE ****************************** Freelance - Website Developer - Portfolio: https://www.crg.io Universal Music Group Distribution - Senior Producer, Mobile Warner Bros. Advanced Digital Services - Lead of Wireless Personalization Infospace Mobile - Manager of Production Emperor Norton Records - Distribution Manager ******************** SKILLS & PROFICIENCY ******************** - Web and Mobile App Product Development - User stories - Product Requirements - Wireframes - Agile - Tools include: Jira, Confluence, Slack, Bugzilla, etc - Website Development & Design: HTML5, CSS3, jQuery, JavaScript, PHP, MySQL, Search Engine Optimization, Responsive Design, etc. - Adobe Photoshop - Analytics & Reporting - Internet & Email Marketing - Management & Team Building - Process Streamlining - User Experience & Interface Design - Product Functionality - Social Media Management - PowerPoint & Keynote ********* Education ********* - New York University - Certificate in Web Development - University of Southern California - Bachelor of Science, Music Industry