SaaS Product Manager for RevOps Software

Charting the course in the realm of SaaS innovation as Revenue.io's Product Manager, I steer the evolution of RevOps software. In this capacity, I spearhead the advancement of the Admin Console, a sophisticated backend solution orchestrating third-party integrations, user permissions, and product configurations. Simultaneously, I guide the progression of the RingDNA Communications Hub, a pivotal softphone/dialer solution catering to both inbound and outbound teams.

At the core of my role lies proactive support for a diverse global customer base, ensuring seamless alignment with their evolving needs. Beyond refining existing features, I am a catalyst for innovation. My instrumental role in the successful launch of Moments™, an AI-powered conversation guidance tool for sales professionals, underscores this spirit. Equally significant, I facilitated the seamless integration of Moments™ across the Revenue platform, amplifying its impact within the ecosystem.

Collaboration stands as my guiding principle, as seen through dynamic cross-functional engagements with internal stakeholders and valued customers. In this spirit of partnership, I have deftly shaped and executed the product roadmap. Steering a versatile team spanning back and front-end engineers, data scientists, UI/UX designers, and QA experts, I have transformed concepts into reality, delivering solutions that transcend features.

SaaS Product Manager for a Multichannel E-commerce Platform

Within the dynamic realm of e-commerce SaaS solutions, I held a pivotal role as Product Manager at Solid Commerce. I defined comprehensive product requirement, steering the evolution of Channels Manager, the multichannel inventory e-commerce platform, and Marketplace Shipping, an exclusive orders and shipping system for UPS.

My responsibilities spanned the gamut of feature development, where I orchestrated engineering priorities, authored precise user stories, and meticulously enhanced UI/UX to optimize user experience. This process entailed seamless cross-functional collaboration, both internally and externally. Operating as a conduit between various stakeholders, I facilitated a direct line to customer insights.

With a keen pulse on business needs, I adeptly navigated development sprints, ensuring that our deliverables harmoniously met stakeholder expectations. This intricate dance between technical feasibility and strategic alignment ensured that not only were timelines honored, but the final product resonated powerfully with the market.

SolidCommerce.com | ChannelsManager.com
UPS Marketplace Shipping

Product Manager of a location-based mobile messaging app and CMS

As a co-founder and driving force behind Ideally, I led the conception and development of Shmap, an innovative location-based mobile messaging application that harnessed GPS technology and Bluetooth Low Energy to center location within the social messaging experience.

In this multifaceted role, I held a spectrum of responsibilities that spanned far beyond traditional product management. As a co-founder and product manager, I was instrumental in defining product requirements through meticulous documentation and user stories. My hand in crafting the product roadmap ensured a strategic alignment that drove success.

My scope of influence extended to user documentation, business strategy, and even web development, as I orchestrated the app's online presence. Integral to the project's seamless user experience, I crafted impactful UI/UX designs that resonated with users. To amplify its reach, I engaged in comprehensive social media marketing campaigns, aimed at elevating Shmap's recognition.

The coalescence of my efforts facilitated the creation of Shmap, showcasing the power of collaborative innovation and determined execution in a challenging market environment.

promo video & original music by me

Product Documentation

As a Product leader, I acutely understand the value of clear, comprehensive documentation for businesses and consumers. Whether reducing support calls or reinforcing product value, proper documentation is crucial to the success of all products.

• B2B Documentation Example
• B2C Documentation Example

Mobile personalization content production (ringtones, graphics, mobile websites, etc.)

My experience producing content for mobile devices began back in 2001 when I managed the production of ringtones and graphics for a very early player in the mobile content space: Premium Wireless Services (eventually purchased by Infospace Mobile).

My career path then led me to Warner Bros. and Universal Music Group Distribution where I was the head of production for all mobile content at both organizations (and effectively responsible for tens of millions of dollars in yearly revenue.)

While the importance of mobile personalization content has waned since the mid-to-late 2000's, the importance of providing users with rich, engaging content experiences has not. I embrace the ongoing challenge of creating content for mobile applications that serve value to end users, all while maintaining the highest standards that top content publishers expect.