About Charlie

With a distinguished career spanning over two decades, I embarked on my technology journey in 2001 during the era of dot-com disruptions, monophonic ringtones, grayscale aesthetics, and unconventional mobile devices. Throughout this, I've thrived in pivotal roles within tech innovators and famed content publishers across web and mobile software sectors.

My track record underscores my adeptness at driving successful initiatives. Notably, I've led the product development and launch of a next-generation mobile messaging application, orchestrated the launch of AI-powered sales software, molded the roadmap of an expansive eCommerce platform, overseen Universal Music Group's multimillion-dollar mobile content enterprise, and crafted dynamic promotional campaigns for consumer brands using cutting-edge image and audio recognition technology.

Most recently at Revenue.io, I assumed the role of Product Manager for Moments™, an AI-powered real-time conversation guidance tool that empowered global sales teams to elevate their performance. I also served as Product Manager for the RingDNA Communications Hub (a softphone designed to empower salespeople) and the Administration Console (a backend tool within Revenue.io that enables customers to efficiently manage users, permissions, licensing, and more).

My academic foundation includes a BS from the University of Southern California and a Certificate in Web Development earned at New York University. Proficient in both client and server-side programming, I have experience in HTML5, CSS3, JavaScript/jQuery, PHP, and MySQL.

When I'm not up to my ears in all things digital, I make music, spend time with friends and enjoy travel, nature and cuisine. For professional inquiries or to simply say hello, drop me an email.

Thank you for visiting,

- Charlie

Professional Experience

Revenue.io: Product Manager

Solid Commerce: Product Manager

Freelance: Web Developer

ideally / Shmap: Director of Product Development

in8 iD (NantMobile): Manager, Content & Promotions

Universal Music Group Distribution: Senior Producer, Mobile

Warner Bros.: Lead of Wireless Personalization

Infospace Mobile: Manager of Production

Emperor Norton Records: Manager of Distribution

Education

New York University: Web Development Certificate Program

University of Southern California: B.S. in Music Industry

My Work

Please browse through select work samples and professional background info below. For additional details, please don't hesitate to reach out to me with any questions you may have.

Product Manager Roles

SaaS Product Manager for RevOps Software

As a Product Manager at Revenue.io, I was at the forefront of SaaS innovation, driving the evolution of our RevOps software. I played a key role in advancing the Admin Console, a critical backend tool for managing third-party integrations, user permissions, and product configurations. Additionally, I oversaw the development of the RingDNA Communications Hub, a crucial softphone/dialer solution for both inbound and outbound sales teams.

My focus was always on supporting our diverse global customer base, making sure we met their ever-changing needs. I didn't just refine features—I pushed for innovation. For instance, I was instrumental in launching Moments™, an AI-powered conversation guidance tool for sales professionals.

Collaboration was central to my approach. I worked closely with internal stakeholders and customers to shape and execute the product roadmap. Leading a talented team of back and front-end engineers, data scientists, UI/UX designers, and QA experts, I turned ideas into reality, delivering solutions that truly made a difference.

SaaS Product Manager for a Multichannel E-commerce Platform

As a Product Manager at Solid Commerce, I played a key role in the world of e-commerce SaaS solutions. I defined product requirements and guided the development of Channels Manager, a multichannel inventory e-commerce platform, as well as Marketplace Shipping, a specialized orders and shipping system for UPS.

My work covered all aspects of feature development, from setting engineering priorities and writing user stories to enhancing UI/UX for a better user experience. I collaborated closely with both internal teams and external customers, ensuring clear communication and valuable customer insights.

I was deeply attuned to business needs and navigated development sprints to ensure our deliverables met stakeholder expectations. Balancing technical feasibility with strategic goals, I made sure we met our timelines and delivered products that truly resonated with the market.

SolidCommerce.com | ChannelsManager.com
UPS Marketplace Shipping

Product Manager of a location-based mobile messaging app and CMS

As a co-founder and driving force behind Ideally, I led the conception and development of Shmap, an innovative location-based mobile messaging application that harnessed GPS technology and Bluetooth Low Energy to put location at the center of the social messaging experience.

In this multifaceted role, I held a variety of responsibilities that spanned far beyond traditional product management. As a co-founder and product manager, I was instrumental in defining product requirements through meticulous documentation and user stories. My scope of responsibilities also extended to user documentation, business strategy, and even web development, as I orchestrated the app's online presence. Integral to the project's seamless user experience, I crafted impactful UI/UX designs that resonated with users. To amplify its reach, I engaged in comprehensive social media marketing campaigns, aimed at building awareness of Shmap among its target demographic.

My combined efforts facilitated the creation of Shmap, showcasing the power of collaborative innovation and determined execution in a challenging market environment.

promo video & original music by me

Development, Design & Documentation

Web Development & Design

I have a solid foundation in HTML, CSS, PHP, MySQL, and JavaScript and have earned a Certificate in Web Development from New York University. I've built this site you're currently visiting, along with several others for both previous employers and as a freelance developer for 3rd party clients.

Product Documentation

As a Product leader, I acutely understand the value of clear, comprehensive documentation for businesses and consumers. Whether reducing support calls or reinforcing product value, proper documentation is crucial to the success of all products.

Mobile Content

Mobile app content, promotions, growth and user engagement manager

At in8 iD I managed the concepts, creative design, implementation and roadmap for all content and marketing within in8 Mobile's two mobile applications: iD Browser and Verizon iD. These multi-modal recognition applications utilized both audio recognition technology (to identify recorded music and sounds), and image recognition technology (allowing users to snap photos of printed media, triggering experiences in the app such as augmented reality, videos, information, scavenger hunts, and more.)

Browse through select projects below for examples of my work which focused on building user engagement through in-app campaigns and experiential marketing programs.

in8 Mobile | Nantworks

Notable in8 Mobile Projects

Mobile personalization content production (ringtones, graphics, mobile websites, etc.)

My experience producing content for mobile devices began back in 2001 when I managed the production of ringtones and graphics for a very early player in the mobile content space: Premium Wireless Services (eventually purchased by Infospace Mobile).

My career path then led me to Warner Bros. and Universal Music Group Distribution where I was the head of production for all mobile content at both organizations (and effectively responsible for tens of millions of dollars in yearly revenue.)

While the importance of mobile personalization content has waned since the mid-to-late 2000's, the importance of providing users with rich, engaging content experiences has not. I embrace the ongoing challenge of creating content for mobile applications that serve value to end users, all while maintaining the highest standards that top content publishers expect.